CUSTOMER SERVICE ASSITANT

Job Summary

You will manage customer accounts as the main contact, delivering professional, customer-focused service and responding to sales and general enquiries to support customer satisfaction and business goals.

Responsibilities

• Manage customer accounts by maintaining accurate records and responding promptly to customer needs
• Serve as the primary point of contact for customers to resolve inquiries and provide information on sales and services
• Apply a customer-centric approach to deliver high-quality service in all customer interactions
• Communicate clearly and professionally with customers and internal teams to ensure smooth account management
• Handle credit control and collection tasks to support timely payments and reduce outstanding balances
• Use MS Office tools proficiently to prepare reports, track accounts, and manage communications
• Work effectively under tight deadlines and pressure to meet business objectives
• Demonstrate initiative by identifying opportunities for process improvements and taking on new challenges
• Apply analytical skills to review account data and support decision-making
• Maintain patience and maturity in handling customer concerns and complex situations

Required competencies and certifications

• Minimum GCE 'N' Level or 1 year of credit control/collection experience

Preferred competencies and qualifications

• Excellent communication and interpersonal skills to engage customers and colleagues effectively
• Goal-oriented mindset to achieve targets and support business growth
• Self-driven attitude to proactively manage responsibilities and challenges
• Meticulous attention to detail in managing accounts and data