Customer Service Associate (52443)
MIRACORP Inc. is a veteran, woman-owned firm specializing in federal government contract services, and we are growing! One of our competitive advantages is that we provide services to our customers with a standard of excellence that is unmatched. We believe our employees are the cornerstone for our success.
We are currently seeking a Building Support Service Specialist to support our federal customers in US Virgin Islands. This position serves as the support to federal field office managers, and is integral in providing general building management, construction management and project management services.
Key Responsibilities:
- Support the Building Manager in St Thomas
- Track all projects for the island
- Coordinate deliveries
- Notify tenants of shutdowns
- Provide Logistics coordination/support
- Provide administrative support
- Inspect projects
- All projects on the island will be funneled through this role to Project Managers.
- Manage small projects
- Create Statements of Work (SOWs) and Independent Government Estimates (IGEs)
- Provide regular updates to tenants on all projects in the building
- Be able to work after hours and on weekends
- Coordinate project meetings with other branches
- Serves as the on-site point of contact (POC) during construction projects, and when interacting with federal client agency personnel.
- Performs property management and inspections services of federally owned facilities.
- Oversees repair and alterations projects in federally supervisor owned locations within the Field Office.
- Sets up meetings with the construction and building maintenance contractors.
- Performs periodic budget and other reviews on behalf of federal customers.
- Prepares reports, documents and letters for the review and signature of the building manager.
- Performs mechanical/janitorial inspections in machine rooms, roofs, or other construction sites.
- Meets with building tenants on a recurring basis to assess their facility needs, ensure that those needs are being met or exceeded, and assure that the procedures used to obtain services are responsive and customer friendly.
- Assists with estimating projects for construction and services in federally owned space in accordance with federal requirements.
- Manages all assigned projects from “cradle to grave”, inputting everything from the estimates and scopes of work to the financial documents for contract award and closeout.
- Ensures that all building maintenance services are properly scheduled with the client agency and building owner and proper funding is in place.
- Advises on dangerous conditions, accidents, and any other safety conditions requiring immediate action.
- Coordinates, and is present for, after-hours inspections such as Fire Alarm and Elevator inspections as needed.