CUSTOMER SERVICE ASSOCIATE
At Open Practice, our employees are at the heart of our success. We’re proud to be recognized as a Top Workplace for the fifth consecutive year by and The Cleveland Plain Dealer - a reflection of our commitment to creating a supportive, collaborative, and rewarding workplace.
We believe in investing in our people, providing opportunities for growth, and empowering our team members to make a meaningful impact. At Open Practice, you’ll be part of a team focused on delivering innovative healthcare technology solutions while building a culture where employees can thrive.
Looking for Billing Software Nerds
If you actually enjoy navigating payer portals all day chasing down denials, this job likely isn’t for you.
This job might be for you if:
You get a little excited when new billing software features roll out
The best part of your day is solving a tricky billing or system issue
You like translating “system-speak” into plain English for patients and staff
You feel personally motivated to help patients when they call with account questions
You enjoy being the calm, capable person when others are frustrated or stuck
You ask “why is this happening?” before “who messed this up?”
If you answered YES to the above, please keep reading….
What you’d actually be doing:
Supporting medical practices using our billing & practice management software
Helping users understand workflows, resolve issues, and work smarter
Troubleshooting billing questions (claims, payments, balances, posting, etc.)
Explaining complex things clearly — to non-technical users
Acting as a problem-solver, not a script-reader
Using customer interactions to come up with new ideas on how to make our software easier to use
What we’re not looking for:
Someone who wants to clock in, follow a script, and clock out
Someone who avoids patient or staff conversations
Someone who hates learning new systems or processes
What we are looking for:
3+ years of REAL medical billing experience (you’ve been in the weeds)
Strong written and verbal communication skills
Curiosity, patience, and follow-through
Someone who takes pride in being helpful and solving problems
Why people like working here:
You’re trusted to think, not just follow steps
Your billing knowledge actually matters
You get to help practices and billers every day
You’ll work with people who respect competence and teamwork
One last thing:
If you’re reading this and thinking “wow, this sounds exactly like me” - we want to hear from you, even if you don’t check every single box.
Apply and tell us why you think you’re a billing software nerd!
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Work Location: Remote
We are only accepting applicants from the following states: Ohio, Arizona, Florida, Georgia, Hawaii, Indiana, Maryland, New Jersey, New Mexico, Oregon, Pennsylvania, Tennessee, Texas, Utah, and Washington.