Customer Service Associate

Customer Service Associate

Location: Vernon, CT

Are you a people person who loves solving problems and making someone’s day a little easier? We’re looking for a friendly, organized Customer Service Associate to join our team in Vernon!

In this role, you’ll be a helpful point of contact for homeowners and customers, answering questions, resolving concerns, and connecting them with the support they need. If you enjoy building relationships, working with a team, and keeping things running smoothly, we’d love to hear from you!

What You’ll Do

• Welcome and assist customers visiting the office as needed.

• Respond to customer inquiries by phone, email, and in person with professionalism and a positive attitude.

• Listen to customer concerns, identify their needs, and work toward helpful solutions.

• Assist with billing questions and help resolve customer issues.

• Provide basic troubleshooting and support for product or technical questions.

• Update homeowner and association information in C3 and shared files.

• Partner with community managers, vendors, coworkers, and clients to provide excellent service.

• Assist with general office tasks, including printing, scanning, faxing, and monitoring supplies.

• Help maintain an organized and welcoming office environment.

• Perform other duties as assigned.