Customer Service Associate

Bank of Luxemburg is proud to be a 2025 Top Workplace, recognized for our commitment to people, community, and continuous improvement. As we celebrate the internal promotion of one of our team members, we’re excited to open the door for a new Customer Service Associate to join our Casco branch.

Our mission is To Have a Positive Impact on People’s Lives. In this role, you’ll help us deliver on that promise every day by providing exceptional service, supporting customers with their financial needs, and contributing to a team culture built on trust, transparency, and collaboration.

Position Overview

The Customer Service Associate is a full‑time role (35–40 hours per week) responsible for delivering friendly, accurate, and efficient service to customers. This position includes rotating Saturday mornings from 9 a.m.–12 p.m.

Key responsibilities include:

• Processing teller transactions with accuracy and professionalism
• Assisting customers with account inquiries, online banking, and research
• Supporting branch operations including ATM/ITM maintenance and daily balancing
• Identifying opportunities to connect customers with helpful bank services