Customer Service Associate

If you enjoy helping people and building relationships in your community, this is an opportunity to make those connections part of your workday. As a Customer Service Associate at Bank of Luxemburg, you’ll help customers with everyday banking needs, answer questions, solve problems, and create the kind of welcoming experience that keeps people coming back. This position will work 35-40 hours per week Monday – Friday, including 1-2 Saturday mornings per month.

Our mission is “To have a positive impact on people’s lives.” That starts with our employees and extends to the customers and communities we serve. You’ll join a supportive, community-focused organization that values collaboration, growth, and meaningful connections, along with the family feel our employees value. Bank of Luxemburg was also recognized as a Top Workplace in 2025 and 2026.

What You’ll Do

• Welcome customers, answer questions, and provide friendly, professional service in person and by phone.
• Process everyday banking transactions accurately and efficiently, including deposits, withdrawals, loan payments, cashier’s checks, and other teller services.
• Help customers with online banking, debit card inquiries, account research, and other banking needs.
• Build relationships by listening to customers, recognizing opportunities to help, and connecting them with the right Bank products, services, or team members.
• Help protect customers and the Bank by identifying potential fraudulent activity, maintaining confidentiality, and following banking policies and procedures.