Customer Service Associate -Bilingual
Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.
Starting wage for this role is $15.90.
- Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone
- Maintains records of history for all customer interaction in the customer service tool
- Identifies sales leads and potential opportunities
- Meets customer service targets
- Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution
- Applies customer service to all customer interactions through all channels
- Ad hoc tasks as required
- Call Center & Customer Service experience an asset
- Strong verbal and written communication skills
- Active listening skills to determine customer needs and a best course of action
- Proven problem-solving skills
- Flexibility and adaptability to work in a fast-paced environment
- Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset
- Must be able to work well with a team and independently
- Available to work flexible hours/shift work
- Bilingual (English, French)