Customer Service Associate/Cabot Wrenn & Contract

Position Summary

Position is responsible for professional and timely communication with customers, dealers, designers, and sales representatives.

Position Details

• Working closely with the customer, designers, and operational staff in the overall business requirements
• Managing responses to inquiries, creating quotes, reviewing orders, problem resolution, and post-sales support
• Providing production specifications, pricing, configuration, and availability information
• Entry of (highly configured) orders, credits, return authorizations, and order changes as needed
• Interacting with various departments within the organization
• Working closely with manufacturing and sourcing organizations to ensure completion dates are accurate and that production is completed on time
• Managing new accounts or special shipping needs, tracking key orders, and ensuring that the items will be manufactured within an expected time frame.
• Insuring pricing is accurate for all orders, including promotional and sale periods, and the customer meets all requirements.
• Oversees all logistical needs and requirements for domestic and international shipments.
• Prospecting accounts for service needs and sales opportunities
• Managing multiple projects with busy telephone and email volume
• Assisting with other projects as requested