Customer Service Associate (Call Center)
Posted Updated
Join our team at a leading appliance retailer as a Customer Service Associate, where you’ll be the go-to person for ensuring a smooth, supportive experience for our customers. If you're personable, detail-oriented, and thrive in a fast-paced environment, we want to hear from you.
Daily expectations of a Customer Service Associate:
- Be the first point of contact for customers via phone and email
- Support with product inquiries, orders, service scheduling, and warranty info
- Monitor customer portals and track service/delivery updates
- Process payments, order updates, and shipping documents accurately
- Collaborate closely with service, sales, and delivery teams
- Resolve escalated customer concerns with care and efficiency
- Stay up-to-date on product knowledge and internal procedures
**This is not a Sales Role**
Benefits:
- 401(k) +matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Tuition Reimbursement
- Paid training