Customer Service Associate
About the role
Our Texas team is growing, and we're looking for a motivated, bilingual Customer Service Associate to join us on-site — someone who's versatile, reliable, and ready to contribute across multiple areas of the business.
What you'll do
- Serve as a primary point of contact for customer inquiries via phone and email
- Enter and track customer orders accurately and in a timely manner
- Follow up on order status and proactively communicate updates to customers
- Research and resolve discrepancies, delays, or fulfillment issues in coordination with the warehouse and operations team
- Escalate unresolved claims and follow through until closure — owning the issue from start to finish
- Document customer complaints, credits, and resolutions accurately for internal records
- Support the accounting team with invoice follow-ups, billing discrepancies, and payment-related inquiries
- Assist with basic administrative and accounting tasks including data entry, filing, and reconciling order records
- Cross-collaborate with internal departments as needed to keep operations moving
Qualifications
- Bilingual in English and Spanish — required
- Strong communication skills, both written and verbal
- Organized, detail-oriented, and able to manage multiple priorities at once
- Comfortable working in a fast-paced, operations-driven environment
- Basic computer and math skills; experience with order management, ERP, or accounting software is a plus
- Ability to follow up persistently and professionally without dropping the ball