Customer Service Associate
NATURE AND SCOPE OF JOB
The Customer Service Associate is primarily responsible for the processing of inbound and outbound calls, scheduling appointments, and resolving scheduling issues.
SHIFT DETAILS
5 Days per week (1 weekend day is included)
8:00 AM - 5:00 PM
10:00 AM - 7:00 PM
12:00 PM - 9:00 PM
START DATE
22nd June, 2026
DESCRIPTION OF DUTIES
- Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and services.
- Properly document all internal and external systems and maintain a record of all events about each request.
- Act as a liaison between customers, clients, and service providers.
- Timely communication is provided to each internal department to address issues and/or complaints.
- Escalate issues per established procedures.
- Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance.
- Required to complete a customer service training course, which includes paid training for your first two weeks.
MINIMUM QUALIFICATION REQUIREMENTS:
- 5 successful passes or more at CSEC or equivalent. A diploma in a related field is preferred.
- 1-2 years of experience in a similar role.
- Successful completion of a customer service qualification and training course.
CUSTOMER SERVICE ASSOCIATE SKILLS:
- Initiative
- Flexibility
- Reliability
- Teamwork
- Computer Skills
- Attention to Detail
- Time Management
- Customer/Client Focus
- Problem Solving/Analysis
- Communication Proficiency
- Ability to multitask and be flexible in a fast-paced environment.
- Excellent communication skills are needed.