Customer Service Associate - Floater (Nassau County Branches)

Summary: Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) - Floater (for Nassau and Suffolk County branches) based out of its Great Neck Branch in Long Island. The CSA - Floater will be responsible for completing deposit and withdrawal transactions, responding to customer inquiries, issuing money orders, cash advances and cashiers’ checks. The CSA - Floater will open, close, and provide service of all the bank's deposit and consumer loan products to Dime customers in the branch market area. Previous retail banking experience a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

All applicants need to attach a recent resume.

Responsibilities:

• Provide account services to all Dime customers.
• Expedite deposit and withdrawal transitions accurately.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Process night deposits bags.
• Provide in-depth knowledge of Dime products and services to provide appropriate solutions to customers’ financial needs.
• Possess current knowledge of regulatory requirements.
• Report under the Bank Secrecy Act requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Respond to inbound Dime customer inquiries.
• Support business development efforts of the branch manager through in-branch sales, phone and direct mailing campaigns.
• Perform New Account and File Maintenance reviews to ensure the accuracy and integrity of data for SOX 404 purposes
• Review, submit, process, and close consumer loan requests.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.

Qualifications:

• High School Diploma or equivalent required.
• Minimum 2 years' retail banking experience preferred.
• Cash-handling experience preferred.