Customer Service Associate - Gardener's Supply Company, Burlington, VT

• Provides exceptional customer service across all departments at the garden center.

• Takes personal accountability for representing the values and company appropriately in all situations (service, dress code, interpersonal skills).

• Promotes a positive work environment through an inclusive and respectful approach.

• Celebrates and encourages diversity, equity, and inclusion in the workplace.

• Strives to drive sales by sharing product knowledge and leveraging expertise to suggest additional products and merchandise.

• Promotes customer loyalty by encouraging customers to sign up for the Gardener’s Club so they can stay connected with us and get exclusive notifications of sales and in-store promotions.

• Builds rapport with customers by listening, connecting, and sharing personal experiences with product.

• Resolve problems through active listening to gain understanding of customer’s needs. Leverages product knowledge and problem-solving skills to solve problems promptly and effectively.

• Competently leverages technology to provide seamless and efficient customer service.

• Remains calm when faced with uncertain issues. Demonstrates passion for learning new things. Turns a challenge into a selling opportunity.

• Assists with store operations goals to remain efficient, accurate and productive through processes such as organizing stock, replenishment, receiving, seasonal merchandising changeovers, transfers, cycle counts and physical inventory.

• Remains current on all retail division promotions/offers and informs customers of value offers, events and educational opportunities.

• Identifies pest problems, weeds, propagation, and culture for a wide variety of plants from flowers to fruits.