Customer Service Associate -German and/or French Speaker
Who You Are:
- You are eager to get your foot in the door and embrace the fast-paced buzz of the media world.
- Working for a global leader in digital content, supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical.
- In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team.
- Your goal is to help our customers, internal and external, work smarter.
- You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship.
Your Next Challenge:
- Receive and process inbound sales queries from clients via the phone, email and online chat.
- Sell to customers and engage them in discovery activities that determine their needs, suggests relevant products and services, and gather relevant customer information.
- Encourage and enable customers to self-serve.
- Process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems.
- Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing.
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
- Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries.
- Handle customer requests for services related to password resets, download issues, technical questions, etc.
- Create research Customer Relationship Management (CRM) tickets.
What You'll Need:
- Strong interpersonal, organisational and communication skills.
- Relevant customer service experience.
- Strong attention to detail.
- Strong customer service skills and the ability to build and maintain relationships via telephone and email.
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
- Strong desire to learn.
- Fluency in written and spoken German and/or French and English (C1 Level or above both written and verbal in both languages).
- Ability to gather prospect and client information and to identify potential sales opportunities.
- Ability to effectively manage time & complete multiple tasks in fast-paced environment.
As published by lever · 18 questions · 4 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL, Other website, What is your age range?, I identify my ethnicity asSelect all that apply, What gender do you identify as?Select all that apply, What is your ability status?Disability is defined as a physical or mental condition that substantially limits major life activity, or history of a condition, including but not limited to blindness, deafness, cancer, diabetes, epilepsy, autism, obsessive compulsive disorder, cerebral palsy, HIV/AIDS, schizophrenia, muscular dystrophy, bipolar disorder, major depression, multiple sclerosis, missing limbs or partially missing limbs, post-traumatic stress disorder, impairments requiring a wheelchair, intellectual disability., What is your ability status?Disability is defined as a physical or mental condition, or history of a condition, including but not limited to blindness, deafness, cancer, diabetes, epilepsy, autism, obsessive compulsive disorder, cerebral palsy, HIV/AIDS, schizophrenia, muscular dystrophy, bipolar disorder, major depression, multiple sclerosis, missing limbs or partially missing limbs, post-traumatic stress disorder, impairments requiring a wheelchair, intellectual disability., What gender do you identify as?, Do you have an impairment that is “long-term” and that, in professional life, hinders your access to, participation in, or advancement in employment?, What is your ability status?Disability is defined as a physical or mental condition that substantially limits major life activity, or history of a condition., What is your ability status?Disability is defined within the meaning of German Social Code IX., What is your ability status?Disability is defined as a total or partial loss of the person’s bodily or mental functions; total or partial loss of a part of the person’s body; the presence in the body of organisms causing disease or illness; the presence in the body of organisms capable of causing disease or illness; the malfunction, malformation or disfigurement of a part of the person’s body; a disorder or malfunction that results in the person learning differently from a person without the disorder or malfunction; or a disorder, illness or disease that affects a person’s thought processes, perception of reality, emotions or judgment or that results in disturbed behaviour, and includes a disability that presently exists, previously existed but no longer exists, may exist in the future or is imputed to a person., What is your ability status?Disability means (a) the total or partial absence of a person’s bodily or mental functions, including the absence of a part of a person’s body; (b) the presence in the body of organisms causing, or likely to cause, chronic disease or illness, (c) the malfunction, malformation or disfigurement of a part of a person’s body, (d) a condition or malfunction which results in a person learning differently from a person without the condition or malfunction, or (e) a condition, illness or disease which affects a person’s thought processes, perception of reality, emotions or judgement or which results in disturbed behaviour., What is your ability status?Disability is defined as a physical or mental impairment which has a substantial or long-term adverse effect on an individual’s ability to carry out normal day to day activities, where “long term” means “has lasted or is likely to last at least 12 months.", What is your ability status?Disabilities include, but are not limited to: Blindness, deafness, autism, cancer, diabetes, epilepsy, cerebral palsy, HIV/AIDS, schizophrenia, muscular dystrophy, bipolar disorder, major depression, multiple sclerosis (MS), missing limbs or partially missing limbs, post-traumatic stress disorder (PTSD), obsessive compulsive disorder, impairments requiring the use of a wheelchair or intellectual disability., What is your ability status?Disability is defined as a physical or mental condition that substantially limits major life activity, or history of a condition, including but not limited to blindness, deafness, cancer, diabetes, epilepsy, autism, obsessive compulsive disorder, cerebral palsy, schizophrenia, muscular dystrophy, bipolar disorder, major depression, multiple sclerosis, missing limbs or partially missing limbs, post-traumatic stress disorder, impairments requiring a wheelchair, intellectual disability.
Short answers (3)
- If you answered yes to question 2, please briefly indicate the type of visa and when sponsorship may be required (if known). optional
- What are your pronouns? (Example: She/Her, They/Them, He/Him, She/They, Etc.) optional
- If yes, can you share the end date of this agreement? optional
Pick from a list (11)
- Do you currently have the legal right to work in the country you are applying? optional
- Will you require visa sponsorship now or at any point in the future to work in the country you are applying? optional
- Notice Period / Availability optional
- How did you hear about Getty Images? optional
- Have you previously been employed by or contracted to Getty Images, iStock, Unsplash, or Motorsport Images?
- Do you have an active non-compete agreement with a current or former employer that includes Getty Images, iStock, or Unsplash?
- I hereby certify that all the information provided in this application is accurate and truthful to the best of my knowledge. I understand that any misrepresentation or omission of facts may result in disqualification from consideration or termination of employment if discovered after hiring.
- Are you fluent in written and spoken German and/or French (C1 Level or above both written and verbal)?
- If you are fluent in written and spoken German and/or French, which do you speak? optional
- Level of English language (Spoken) optional
- Level of English language (Written) optional
Written answers (4)
- Salary Expectations - Please input salary figure only, no text
- Add Currency
- How did you hear about us? (if not listed above) optional
- Current Location (City, State/Country)