Customer Service Associate - German Speaking
Corin Group is a global orthopaedics innovator, headquartered in Cirencester, where we manufacture world‑class hip and knee implants that are shipped worldwide and truly change lives. With over 400 employees across seven onsite units, quality, precision, and teamwork drive everything we do.
Due to continued growth, we have an exciting new opportunity within our Customer Service Team to help meet increasing global demand.
You will provide support to the European Customer Service team, assisting with ad hoc tasks and acting as a reliable backup across multiple regions to ensure smooth, efficient and consistent operations, covering these countries:
Germany / Hungary / Switzerland
We are seeking a German speaking individual with Customer service skills.
As a Customer Service Associate, you will:
Act as the first point of contact for customers within Corin
Accurately enter and audit customer orders, ensuring a right-first-time approach
Investigate issues, perform root cause analysis, and process credit notes as required
Manage Return Goods Authorisations (RGAs)
Issue order acknowledgements in a timely manner
Maintain and update master customer data, ensuring accuracy at all times
Take ownership of Customer Services standard operating procedures (SOPs), ensuring they are kept up to date
Monitor and meet Customer Services KPIs to support a high-quality customer experience
Handle new customer enquiries and support account setup documentation
Provide support during internal and external audits as required
Rotate across regional inboxes, processing orders via Outlook, allocating shipping, tracking stock and inbound deliveries, checking expiry dates, arranging collections, and supporting direct sales to hospitals
What we're looking for;
Previous account management or sales experience
Strong systems knowledge (ERPs, WebOps, Sage)
Supply chain experience desirable
Minimum 2 years’ customer service experience (orthopaedics advantageous)
Customer-focused and process-driven
Excellent communication and stakeholder management skills
Proficient in Microsoft Office (Excel, Outlook, Word)
Highly organised with strong attention to detail
Able to prioritise, multitask and work under pressure
Proactive, adaptable and a collaborative team player
Problem-solving mindset with analytical ability
GCSEs (or equivalent) in English and Maths
This is a full-time position, Monday to Friday. Following completion of training and probationary period, the role will move to a hybrid model with the option to work two days from home.
Salary £27,000 - £29,000 depending on experience
We offer great benefits to our Customer Service Associates which include;
25 days holiday plus bank holidays
A free canteen where you are able to enjoy hot and cold meals!
Excellent pension – starts at 6%, going up to 9.7% after 18 months.
Life assurance – Six times your basic salary
Private medical insurance with BUPA for you and your family
Free annual eye tests and flu vaccinations
Employee referral program where you can earn from £1,000 for each successful hire you recommend
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