Customer Service Associate

Join Hicks Nurseries – Long Island’s Largest Garden Center!
Located in Westbury, NY | $40 Million Annual Revenue | Retail & Wholesale & Landscape Design & Build

Hicks Nurseries, the premier retail and wholesale garden center on Long Island, is looking for Seasonal Customer Service Associates for our busy Fall season!

With a proud legacy in the industry, Hicks offers a fast-paced, friendly environment where collaboration and high standards are central to how we work.

Customer Service Associates provide excellent customer service by assisting customers with loading merchandise, supporting in-store needs, maintaining the cleanliness and organization of customer pickup and parking areas, and ensuring a safe, secure, and welcoming environment for customers and team members.

Key Responsibilities:

Load Sold Merchandise into Customer Vehicles

• Safely load bagged goods, sod, trees, shrubs, plants, and other merchandise into customer vehicles using proper techniques
• Use authorized equipment appropriately.

Assist Customers and Co-Workers In-Store

• Help customers and team members with heavy, bulky, or out-of-reach merchandise.
• Respond promptly to cashier, sales, and merchandising staff requests for assistance.

Manage Shopping Carts and Baskets

• Collect and organize shopping carts and baskets from parking lots and store areas.
• Remove and dispose of trash from carts and baskets.

Maintain Customer Pickup and Parking Areas

• Keep customer pickup areas, parking lots, and assigned spaces clean, organized, and safe. Promptly remove trash.
• Assist with maintaining inventory in the Customer Pickup Area.

Support Merchandise Security

• Check customer receipts according to established protocols.
• Remain alert to activity in the Customer Pickup Area to help prevent loss.

Provide Excellent Customer Service

• Cheerfully greet customers.
• Answer customer questions and provide directions or assistance as needed.

· Basic computer literacy

· Attention to detail

· Able to juggle multiple tasks

· Ability to communicate effectively in English – reading, orally, and in writing

Work Requirements

· Near-constant physical activity required, including standing, walking, reaching, bending, lifting, climbing, pushing, pulling, squeezing, and grasping.

· Fine motor skills requirements include peeling off labels from a strip of labels, keyboarding, using a computer mouse, and writing.

· Must be able to consistently lift 40-50 lbs. independently.

· Must be able to push/pull wheeled carts of 400 lbs. consistently.