Customer Service Associate

Join the story of Breitling, a world-renowned Swiss luxury watch manufacturer that is leading innovation, quality and style.

The Customer Service Associate plays a key role in our After-Sales Service department, communicating directly with clients to deliver exceptional experience. The ideal candidate will have a background in the luxury industry, with excellent soft skills and a passion for watches.

Responsibilities:

· Respond to customer inquiries via phone and email

· Provide accurate information about watch models, features, pricing, warranties, and services

· Assist customers with product care, maintenance, and usage guidelines

· Input and maintain detailed records into our CRM system

· Resolve customer complaints in a professional and timely manner

· Coordinate with our internal teams in Switzerland for repairs and after-sales support

· General administrative duties for the department’s function

· Perform any other tasks assigned by the Customer Service Manager

Skills and experience:

· Professionalism and pride in providing a high level of customer service

· Excellent communication skills with patience and empathy

· Confidence to resolve customer inquiries with a problem-solving mindset

· Organizational skills, with the ability to multitask responsibilities

· Team player with a proactive approach