Customer Service Associate II

Are you passionate about helping people and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn?

Join our Central Sales Group Customer Care team and become a trusted resource for customers across North America. As a Customer Care Associate II, you'll play a vital role in helping customers succeed by providing personalized support, solving problems, and ensuring every interaction reflects our commitment to world-class service.

This is more than a customer service role. It's an opportunity to build valuable business, technology, and relationship management skills while working with a supportive team that celebrates success and encourages growth.

JOB DUTIES:

• Deliver exceptional customer service on every interaction.
• Support customers via inbound phone calls and account inquiries.
• Assist with order placement, quotes, returns, and other customer needs.
• Build expertise in our products, systems, and business processes.
• Actively listen to understand customer challenges and provide effective solutions.
• Maintain accurate records and detailed customer notes.
• Navigate multiple systems and resources to quickly resolve customer requests.
• Learn and adapt to new technologies and business tools.
• Contribute to team success by meeting performance goals and quality standards.
• Maintain schedule adherence while providing consistently excellent customer experience.

YOU MUST HAVE:

• At least 1 year of customer service experience.
• Strong verbal and written communication skills.
• Availability to work a full-time schedule between 8:00 AM and 8:00 PM ET.

WE VALUE:

• Experience with Microsoft Office products.
• Experience using Salesforce.
• Experience with Epicor Prophet 21 (P21) or SAP.
• Bilingual language skills are a plus.
• A strong communicator with excellent verbal and written skills.
• Organized, detail-oriented, and reliable.
• Comfortable multitasking and working in a fast-paced environment.
• Proactive problem solver who takes ownership of customer concerns.
• Adaptable and eager to learn new technologies and processes.

WHAT'S IN IT FOR YOU:

At ADI, we believe great customer experiences start with great people. When you join our team, you'll have the opportunity to:

• Work alongside talented and supportive colleagues.
• Build skills that can grow your career.
• Learn industry-leading systems and technologies.
• Make a meaningful impact on customers every day.
• Be recognized for your contributions and performance.
• Join a culture built on collaboration, accountability, and continuous improvement.