CUSTOMER SERVICE ASSOCIATE III

Job Overview

Provide extraordinary customer service consistent with TE’s values. The purpose of this role is to interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions

Responsibilities/Abilities

· To interface on a day to day basis with inbound customer requests, redirecting as required

· Process request for quotations and proactively provide communication to customers

· Quote / order processing within the company ERP systems

· Carry out contract reviews on quotes & orders

· Progress / expedite orders as requested

· Process customer returns and cancelations

· Investigate credit and debit requests and queries to issue credit/debit as necessary

· Participate in team meetings to discuss OTD, backlog and other general support issues

· Assist with data collection and entry for reporting purposes

· Working with external services to give a full customer service experience (Legal/Compliance etc)

What your background should look like

· High School Diploma or GED equivalent

· Excellent interpersonal skills

· An excellent telephone manner

· Good understanding of Word, Excel and Outlook

· Be flexible and able to work under pressure to tight deadlines

· Ability to communicate with customers and people at all levels of the organization

· Able to work from own initiative but also instrumentally as part of a team

· 5-7 years of experience in a comparable industrial Customer Service / Sales environment

· Have an organized / methodical way of working with a keen eye for attention to detail

· Demonstrate experience of handling customers and working in a highly customer orientated environment

· Working knowledge of ERP systems

· Exposure to Defense and Oil & Gas industry desirable but not essential

This is an ITAR sensitive facility. Consequently, only U.S. Persons are eligible. Further, in compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

At TE, we believe in unleashing people’s potential. We have Employee Resource Groups (Women In Networking, ALIGN – LGBTQ, Young Professionals, etc.) to support and promote a diverse workplace and a culture of inclusion for the development of different perspectives, styles and ideas. By doing this, we are consistently recognized by Thomson Reuters as one of the Top 100 Innovators as well as deemed one of the world’s most ethical companies by Ethisphere.