Customer Service Associate

Croma is a brand of Infiniti Retail Ltd., which is a wholly-owned subsidiary of Tata Sons, the holding company of the Tata Group.

Launched in 2006, Croma was the first one-of-its kind large format specialist retail store that catered to all multi-brand digital gadgets and home electronic needs in India. Over a decade since its inception, today Croma caters to over 10 Million customers and has almost become synonymous for all electronics needs, with its tech-savvy staff, product range, online presence and the will to help customers

Bringing alive the promise of a ‘Brighter Every Day’ for its customers, Croma offers a world-class ambience to shop both in-store and online at www.croma.com, giving customers a seamless ‘omni-channel’ shopping experience that lets him/ her enjoy the best of both the online & the offline worlds.

Croma is also the first omni-channel electronics retailer uniting the varying customer touch-points: a full-fledged Croma Store and the Online Electronics Shop, i.e. the website.

Visit our website for more details on our products and services

Customer Service department is responsible for overall customer experience Post purchase. Spearhead Customer Service deployment across the organization; End-to-end management of Customer Service & Service Delivery Platform; Provide Leadership in the domain in Capability Building, Pre-Sales and Delivery Management, responsible for overall operational planning & execution of the Service Centre Network.