Customer Service Associate
Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.
- Process customer transactions, sales, and refunds through cash registers
- Operate scanners and credit card/debit card terminals
- Provide excellent customer service
- Collect payments and bag purchases for customers
- Keep the checkout area clean and orderly
- Maintain front-end department merchandise
- Answering front desk phone and directing calls
- Assist other departments and functions as required
- Able to learn and operate the applicable computer system (D365) used to process orders
- Strong mathematical skills and basic computer system knowledge
- Ability to work independently in a fast-paced environment
- Customer satisfaction-oriented
- Strong communication and time management skills
- Problem-solving and decision-making
- Experience as a Retail Cashier is an asset
- Ability to handle moderate physical demands: standing for 4 hours, lifting medium size merchandise if required up to 50 lbs.
- Strong verbal and written communication (bilingual would be considered an asset French/English).