Customer Service Associate

Job Summary:

As a customer service associate you will be responsible for assisting customers with their inquiries, feedback, requests and in playing a crucial role in building and maintaining positive customer relationships.

The essential job duties and responsibilities include the following:

• Must have exceptional customer service skills, including effective communication, problem-solving, and empathy
• Provide accurate and helpful information to customers who have questions about products, services, or policies
• Address customer concerns by conducting thorough investigations, identifying underlying causes, and offering prompt and satisfactory resolutions
• Responsible for processing customer contracts, handling transactions, and handling credit applications
• Providing product or service recommendations based on customer's needs and preferences
• Updating customer information such as customer records and contact information in company's database
• Handling customer inquiries via phone, email, and in person
• Must have strong written and verbal communication skills
• Must maintain a positive and professional demeanor when interacting with customers, even in difficult situations
• May be asked to perform other duties as assigned, depending on the needs of the company
• Must be able to read, write, and speak English fluently
• Fluency in Spanish is highly preferred
• Perform other duties as assigned by management