Customer Service Associate (Luxury)
Posted
We're hiring for an established luxury watch brand looking for a Customer Service Associate to join their After-Sales Service team. You'll be the key point of contact for clients, supporting them throughout their after-sales journey and ensuring a smooth, premium experience.
Why Join?
- Basic salary up to $3000/month + 13th month
- Performance Bonus
- Join an Established Luxury Watch Brand
- Build Expertise in Luxury After-Sales & Client Service
- Career Growth in the Luxury Industry
What You'll Do
- Assist clients with enquiries through phone, email and in person
- Provide information on products, warranties and after-sales services
- Guide clients on product care, maintenance and servicing
- Coordinate repair and service requests with internal teams
- Keep client and service records updated in the CRM system
- Handle client concerns professionally and work towards suitable solutions
- Follow up on service requests and keep clients updated on progress
- Support general administration and day-to-day operations of the department
What We're Looking For
- Strong communication and interpersonal skills
- Patient, attentive and comfortable handling different client situations
- Good problem-solving skills and able to manage enquiries independently
- Organised and comfortable managing multiple requests at once
- Proactive and works well within a team
- Interest in luxury products and watches is advantageous
Love delivering great service and looking to enter the world of luxury watches? Apply now for a confidential chat.
Only shortlisted candidates will be contacted.
CREWby HRNet | HRnet Ventures Pte Ltd (24C2435)
AthirahBte Rosli (R2197227) | Outsourcing Team