Customer Service Associate

Company Overview: Monsieur Touton Selection Ltd. is a global resource of 4000+ premium wine and spirits, sourcing from over 20 countries. While we work with a distributor network in 46 states, we also operate direct distribution in 10 states: New York, New Jersey, Massachusetts, Rhode Island, Connecticut, Delaware, DC/Maryland, Virginia, North Carolina, and Florida. Monsieur Touton Selection Ltd. has its headquarters in Manhattan, New York. Monsieur Touton Selection, already a leader in the industry, is experiencing growth.

Job Summary: Monsieur Touton Selection Ltd. is currently seeking a Customer Service Associate to join our New York team. The Customer Service Associate will be responsible for processing orders, preparing correspondence, and fulfilling customer inquiries to ensure customer satisfaction.

Qualifications: High School diploma or equivalency required. Minimum of 2 year of experience in customer service or similar role. Excellent organizational skills and attention to detail. Strong written and verbal communication skills. Excellent interpersonal skills, muti-tasking, and responding to high volume of phone calls and emails. Strong time management skills and finding the positive in situations.

Responsibilities:

• Correspond daily with sales representatives (email, phone, and in-person)
• Manage high volume phone calls
• Filing
• Verify and address incoming emails in a timely manner
• Process incoming orders (calls, fax, email)
• Communicate with warehouse regarding ETA’s and any delivery issues to ensure smooth delivery to customers
• Confirm product availability on a need basis
• Verify pending order status and update sales reps, accordingly, taking initiative when necessary
• Meet deadlines in accordance with warehouse order submissions
• Interact with warehouse daily to ensure the transfer of orders is submitted correctly and efficiently
• Communicate with credit department regarding orders being held
• Address customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Recommend potential products or services to sales & management by collecting customer information and analyzing customer needs
• Troubleshooting common issues with a product or service
• Post all invoices and samples
• Run daily morning reports
• Process returns (Pick up)
• Perform other duties as assigned

Physical Requirements: Prolong sitting at an office desk.

Diversity is a core value at Monsieur Touton Selection. We are passionate about building and sustaining an inclusive and equitable working environment for All. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.