Customer Service Associate (Roadside Assistance) - Level 1 I Open for Fresh Graduate I Urgent Hiring!
Core responsibilities
- Customer interaction: customer service and dispatch, manage inbound calls, answer questions about roadside assistance, process service request, and coordinate with service providers.
- Service dispatch: Process service requests, coordinate with a network of roadside assistance providers (towing and repair), and monitor service delivery.
- Administrative support: Maintain and update customer accounts, perform data entry, and support other team members with day-to-day tasks.
- Billing and payments: Calculate charges, process payments, and handle billing inquiries.
- US Account
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Proficiency with computers and various software systems.
- Ability to remain calm and efficient in a fast-paced environment.
- Experience in customer service, dispatch, or a call center is often preferred.
- Amenable to work on shifting schedule specially at night, holidays and working on-site.
- Fresh Graduates are welcome to apply!
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.
Recruitment Process: Initial Interview (HR) & Final Interview (Operations) > Online Exam
Check out the rewards waiting for you:
✅ Clothing Allowance
✅ Laundry Allowance
✅ Rice Allowance
✅ 20% Night Differential
✅ Day 1 HMO + 1 Free Dependent
✅ Insurance Coverage (Life & Accident)
✅ Vacation Leave Credits
✅ Sick Leave Credits
✅ Performance Bonus