Customer Service Associate

Customer Service Associate

Are you a natural problem solver who enjoys building relationships and delivering exceptional service? Here at Synergent we're looking for a Customer Service Representative to serve as the primary point of contact for our credit union partners, providing support, guidance, and solutions that help them succeed.

What You'll Do

• Build strong, trusted relationships with assigned credit unions.
• Provide timely and accurate support for research, transaction, and software processing inquiries.
• Investigate, analyze, and resolve issues using available tools, resources, and documentation.
• Coordinate with internal teams to deliver effective solutions.
• Manage incidents, change requests, and project-related activities.
• Stay informed on industry regulations, operational procedures, and product offerings.

What You'll Bring

• A customer-first mindset and passion for delivering exceptional service.
• Strong communication and relationship-building skills.
• Excellent organizational and time management abilities.
• Critical thinking and problem-solving skills.
• The ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to adapt to changing priorities and learn new concepts quickly.
• Proficiency with standard computer applications and business systems.

Additional Information

This position includes occasional extended hours and weekend on-call coverage to support our credit union partners.

If you're someone who enjoys helping others, solving challenges, and making a meaningful impact through great service, we'd love to hear from you.