Customer Service Associates
Summary
Handle customer inquiries via phone, email, or chat, resolve issues, process orders/refunds, and maintain records using basic office tools and SAP.
- Answer customer inquiries via phone, email, chat, or face-to-face
- Handle complaints and resolve customer issues
- Provide product or service information
- Process orders, returns, refunds, or exchanges
- Follow up with customers to ensure satisfaction
- Maintain customer records and update databases
- Coordinate with other departments to solve problems
- Support sales and administrative tasks when needed
Required Skills
- Good communication and interpersonal skills
- Problem-solving ability
- Patience and professionalism
- Time management
- Basic computer and Microsoft Office skills
- Ability to work under pressure
- SAP