Customer Service Back Office – Incident Management

About the role

We are looking for resourceful, agile, and customer-oriented people to manage incidents through an internal platform for a company that sells its products via e-commerce

What will your functions be?

What you'll do

• Management and resolution of incidents through software, mainly in writing.
• Analysis of problems and searching for effective solutions for users.
• Management of a high volume of incidents, with response times between 1 and 24 hours depending on complexity.
• Occasional telephone calls.

What we're looking for

We are looking for people who stand out for their ability to resolve incidents effectively and offer a good user experience.

Do you fit the profile? Apply now!

• Ability to solve problems and make decisions.
• Good written communication and customer orientation.
• Agility, organization, and attention to detail.
• Ability to work with a high workload.

How you'll work

• Schedule: Monday to Friday, from 9:00 to 17:00 h.
• Hiring: monthly contracts through an ETT (temporary employment agency), with continuity until 12 months are completed.