Customer Service Banking - German Market - Madrid

With over four decades of experience in the banking sector and a global footprint spanning 88 countries, we are assembling a multilingual team of investment specialists. This opportunity is ideal for individuals interested in ambitious career paths within one of our esteemed digital banking programs.

You will engage with high-profile clients of a prominent European digital bank, offering financial advice and introducing cutting-edge banking products with attractive returns.

Brief overview of the role:

Provide customer support to bank clients via calls, emails, WhatsApp, and chat platforms, delivering exceptional service and promoting innovative digital banking products in the German market.

Responsibilities:

• Handle customer inquiries regarding banking services, account openings, password resets, transfers, etc.
• Manage back-office tasks such as responding to emails and WhatsApp messages.
• Promote banking products.
• Adhere to transparency requirements, providing information about the purpose, features, and risks of various investment products, in line with applicable internal and external regulations.
• Report and monitor any anomalies in applications.
• Meet quality standards and sales targets set by the organization.

Requirements:

Education: Preference for degrees in Business Administration, Mathematics, or Law.

Proficiency in MS Office (Excel, Word, PowerPoint, Access).

Languages: Fluency in German at a C2 level.

Skills and Competencies:

• Customer-focused with strong empathy and active listening skills.
• Excellent verbal and written communication abilities.
• Analytical mindset with the ability to quickly grasp new concepts independently.
• Strong commercial acumen and adeptness in client interaction.
• Effective problem-solving skills.
• Team player with a proactive and results-oriented approach.
• Capability to plan, organize, and thrive in high-pressure environments. Initiative, autonomy, and a positive mindset. Flexibility to adapt to evolving technologies and dynamic work environments.

Experience: Previous experience in banking is advantageous.

Benefits:

• Full-time position, 38.5 hours per week, Monday to Sunday (with 2 days off per week and 2 weekends off per month), from 2:00 p.m. to 10:00 p.m.
• Permanent contract.
• Salary: 20,730 gross per year.
• Annual leave: 32 calendar days.
• Opportunity to work with the world's largest service provider.
• Real prospects for career advancement within the company.