Customer Service - Bilingual Japanese

International Bank is looking for a Client Service Representative who will be responsible for addressing inquiries from Corporate Clients on cash management products or related banking services.

• Receive inquiries from Corporate Clients via email and phone in English and Japanese.
  
• Input customer data and inquiry information into proprietary system.
  
• Provide set up service support and troubleshooting issues to the American partner bank.
  
• Manage and input the billing database for the purpose of generating invoices.
  
• Work with our back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
  
• Solve problems along with our product team to assist in resolving issues.
  
• Develop good knowledge of bank on-line banking products to provide assistance, support and customer service to the sales team and corporate banking relationship managers.
  
• Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
  
• Keep close communication with the Senior Client Service Representatives on daily tasks and progress.
  
• Answer and address customer inquiries related to our cash management products
  

Requirements

• At least 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry.
  
• BA/BS Degree preferred.
  
• Bilingual Japanese language skills preferred.
  
• Good time management skills to handle large volumes of customer inquiries.
  
• Effective multi-tasking skill to handle a broad range of activities, tasks, and outcomes.
  
• Proactively follow-up on open items and work that needs to be advanced forward.
  
• Great communicator verbally and in writing
  
• Quick learner and team worker
  
  

Benefits