Customer Service
Job Title : | International Voice process |
Qualification : | Any Graduate |
Experience : | 1 - 3 Years |
Must Have Skills : | International Voice process Inbound and outbound calls US Process BPO |
Good to Have Skills : | |
Roles and Responsibilities : | •Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries, queries and concerns using available claims information • Handle customer complaint and escalations by providing explanations and taking necessary steps • Follow the defined standard operating procedure and guidelines to provide accurate information to the callers • Find alternate solutions by researching and exploring information using available resources • Identify and escalating unresolved issues and keeping supervisors in loop • Maintaining call logs with adequate details of the call and the caller • Ability to work on data for various reporting and analysis |
Location : | Mumbai |
CTC Range : | 5.30 (lakh per annum) |
Notice period : | Immediate Joiners |
Shift Timings : | Night Shift |
Mode of Interview : | virtual |
Mode of Work : | WFO |
Mode of Hire : | Permanent |
Note : | NA |