Customer Service Broker (Home & Auto)
What You’ll Do:
Are you passionate about customer service and problem-solving? Do you thrive in a fast-paced environment where your expertise makes a real difference? As a licensed Insurance Broker, you’ll play a critical role in helping members navigate their automobile and property policies with confidence. Reporting to the Assistant Manager, Broker Service, you'll provide expert guidance, assess risk, and ensure every interaction is smooth, efficient, and positive.
Why You'll Love This Role
Engage & Assist: Answer coverage inquiries, process policy changes, and ensure our members receive personalized, professional service every step of the way.
Resolve Challenges with Confidence: Handle concerns with care and professionalism - assessing issues, identifying solutions, and delivering resolutions that leave a lasting positive impression.
Be the Reason Members Stay & Grow: Build trust and connections by providing valuable insights into our insurance products and services, helping members make informed coverage decisions while identifying opportunities for growth.
Leverage Your Broker Expertise: Apply underwriting standards, assess risk, and ensure policies align with binding requirements - all while maintaining compliance with industry regulations.
Keep Things Organized: Process rewrites, maintain accurate records, and ensure all insurance transactions are efficiently documented and up to date.
Stay Informed: Work in a supportive, learning-focused environment where you'll collaborate with management, flag key issues, and stay ahead of industry developments.
This is more than just a job, it’s a chance to be part of a service-driven team that values expertise, problem-solving, and member satisfaction. If you're ready to bring enthusiasm, broker knowledge, and a customer-first mindset to a role that keeps you engaged every day, we'd love to hear from you!
Let’s Talk About You
This is the unique blend of skills and experience we would love to see in an ideal candidate:
A RIBO license is required. Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.
The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
Experience in personal lines automobile and property insurance is an asset.
Intermediate knowledge of Microsoft Office Suite applications.
We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.
Salary Range:
This position offers a competitive salary within a range from $52,454 to $72,096, along with rewarding bonuses that recognize your dedication.
At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.
Some of the Perks We Offer:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:
Defined benefit pension plan for a financially confident retirement
100% coverage of approved continuing education and licensing fees
Access to a wealth of learning resources, including LinkedIn Learning for professional development
Flexible work-from-home and hybrid options
Unlock your potential with opportunities for advancement
Working Conditions:
Monday to Friday with a schedule from 10 am to 6 pm EST
Note this position can be offered as hybrid or remote.
Let’s work together! If you are interested in this opportunity, please apply online.