Customer Service Center Manager

General Summary

Customer Service Center Manager is responsible for hiring, training, preparing and motivating staff members to provide excellent service to customers and bank employees. They have a strong knowledge of team building activities that support a positive work environment, as well excellent problem solving and leadership skills. They set objectives, analyze call center metrics, ensure company and staff meet goals, and provide reliable, efficient support for customers and all team members. They are analytical, thorough, and able to learn new technologies quickly.