Customer Service CFS Associate

Main Activities

1

Responsible for outgoing shipments. They determine that the right merchandise is being sent and is in as-ordered condition in the Imex4 – Imexnet System.

2

Keep records on the destination, weight, and charges on all incoming and outgoing freight. They check rate charges bymeans of rate charts. This work is often automated and computerized.

3

Contact the Transportation Dispatcher Associate to make arrangements and to issue instructions for shipping and delivery of materials. Verify information, operate data entry software such as Imexnet and prepare documents.

4

Verify information, operate data entry software such as Imexnet and prepare documents.

5

Processes information from different departments and customers, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures

6

Requesting further information for documents that are deemed incomplete

7

Verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into the system

8

Access online browser-based systems as per customer requirements and other affiliated Business entities.

9

Scan photos, blueprints and other documents for data input into document management systems such as Imex4-Imexnet System.

10

Maintain records of all outgoing and incoming shipments from and to the warehouse.

11

Partner with Billing Associates to process invoices for customers and/or resolve invoice discrepancies

12

Analyze inventory reports to ensure cargo and/or containers are compliant with allotted free times

13

Oversee and expedite the order life cycle of shipments to meet and exceed department KPI’s.

14

Ensure shipment charges are processed through company-approved forms of payment such as Cargo Sprint, Pay Cargo, credit, and checks

15

Work with Payables Associates on providing relevant data and documentation for vendor cost processing

16

Utilize web-based resources and company systems to notify customers of incoming and outgoing cargo and/orcontainers

17

Coordinating with compliance, transportation, warehouse, and terminal teams within the organization for smoothly receiving/ shipping of cargo and/or containers

18

Any other task as required by the Customer Service Supervisor / Manager