Kahlua Bay, located in Nashville TN, invites applications for a full-time Customer Service Representative. This position is responsible for providing excellent customer and sales support, resolving inquiries, and ensuring customer satisfaction through effective communication and problem-solving.
Essential Duties and Responsibilities:
Respond to all inquiries via phone, or in-person in a timely and professional manner
Provide accurate information about products and services
Coordinate with warehouse, sales, shipping, and inventory teams to ensure order accuracy and timely fulfillment
Resolve customer complaints and issues efficiently, escalating when necessary
Maintain records of customer interactions and transactions
Process orders, forms and requests
Collaborate with other departments to address customer needs