Customer Service, Collections Coordinator
Posted Updated 13
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Description
Why GLS?
GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives.
Quick Facts
Compensation: $17.75/hr plus monthly performance bonuses
Onsite: Tempe, AZ
No Sundays
One night per week (12PM-8PM)
Every 4th rotating Friday (9AM-7PM)
Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week
What you will do as a Collections Coordinator
- Manage a portfolio of auto loan accounts and reduce delinquency.
- Contact customers to understand intent and ability to pay.
- Maintain positive relationships while collecting on past-due balances.
- Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
- Follow state and company guidelines in a fast-paced environment.
- Accurately document all contacts, outcomes, and follow-up in GLS systems.
- Meet or exceed assigned goals and business plan objectives.
- Maintain electronic records and support additional assignments or special projects as needed.
What you will bring as a Collections Coordinator
- High school diploma or equivalent.
- Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
- Strong judgment and discretion with highly sensitive and confidential information.
- Ability to build cross-functional partnerships and maintain positive customer relationships.
- Active listening skills; comfortable probing and asking targeted questions to gather information.
- Strong verbal and written communication with internal and external customers.
- Team player who can adapt in a fast-paced, changing environment.
- Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
- Excellent organization and attention to detail; able to manage multiple priorities.
- Commitment to GLS core values and key competencies.
Work Environment
- This role is phone- and computer-based, requiring the employee to be seated for extended periods.
- Frequent speaking and close visual work, including reading data, screens, and documents.
Benefits and Perks
- Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
About GLS
Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
As published by lever · 20 questions · 5 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL
Short answers (1)
- This position includes two weeks of training and two weeks of nesting. Do you have any pre‑planned time off we should be aware of?
Pick from a list (14)
- Are you currently authorized to work in the U.S. and for our company on an ongoing indefinite basis?
- Will you now or in the future require immigration sponsorship by our company to attain or maintain your employment eligibility (e.g., H-1B, TN, STEM OPT Training Plan)?
- Are you 18 or older?
- Are you comfortable with a base pay of $17.75/hr. + monthly bonus plan?
- After training, monthly commission typically ranges from $50–$400. Are you comfortable with this pay structure?
- Are you comfortable working onsite in our Tempe, AZ office?
- This position requires to work every fourth Saturday (8:00 AM–12:00 PM) and Friday (9:00 AM - 7:00pm). One late shift per week (12:00 PM–8:00 PM). Are you comfortable with these schedule requirements?
- Are you subject to the terms of any legal agreement that may impact employment such as a Non-Compete or Confidentiality Agreement?
- Are you willing to relocate?
- What is your highest level of education?
- Are you able to perform the essential functions of the job for which you are applying, with or without a reasonable accommodation?
- Do you now, or have you ever, worked for this company as a full-time associate or temporary/contract worker?
- Do you have any relatives currently employed or in process of being employed with GLS?
- Did someone refer you to Global Lending Services?
Written answers (5)
- If yes, please explain by indicating company with whom you have an agreement and the type of restriction (ie. Non-compete, Non-solicit, Confidentiality, etc.)? optional
- If no, please explain. optional
- If yes, please provide details (when/where/job title). optional
- If so, what is the relationship? optional
- If yes, what is the name of the person who referred you?