Customer Service Consultant, Mwanza Branch
To provide exceptional customer service by assisting clients with their banking needs in a professional, friendly, and efficient manner. To resolve general banking queries, promote banking products and services, and ensure a seamless branch experience. To capture and update customer information, promote digital banking solutions and support the branch in achieving service excellence and operational efficiency.
Type of Qualification: First Degree
Field of Study: Business Commerce or a related field
Experience Required
Client Coverage
Personal and Private Banking
1-2 years
1 years’ experience in a customer-facing role, preferably in financial services. Knowledge of banking products, systems, digital platforms and regulatory requirements.
Behavioural Competencies:
- Adopting Practical Approaches
- Documenting Facts
- Embracing Change
- Following Procedures
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Producing Output
- Showing Composure
- Team Working
- Thinking Positively
Technical Competencies:
- Banking Process & Procedures
- Client Servicing
- Customer Reception and Channelling
- Customer Understanding (Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)