Customer Service Consultant

Job Title: Customer Service Consultant

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are seeking a friendly, professional, and customer-focused Customer Service Consultant to join our team. The ideal candidate will be confident and pleasant on the phone, able to answer customer questions effectively, process incoming orders accurately, and provide excellent customer service.

This role will primarily focus on handling inbound calls and customer enquiries, processing orders, maintaining accurate records, and updating customer information across relevant systems.

Key Responsibilities

• Answer incoming customer service and order-related phone calls in a professional, friendly, and helpful manner.
• Respond to customer questions and provide accurate information regarding products, orders, and services.
• Process incoming customer orders accurately and efficiently.
• Capture and update customer and order information in HubSpot and other relevant systems.
• Maintain and update spreadsheets using Microsoft Excel and Google Sheets.
• Record customer interactions, enquiries, and order details accurately.
• Follow up on customer requests and ensure enquiries are resolved promptly.
• Provide a positive and professional customer experience on every call.
• Work closely with the team to ensure accurate order processing and customer communication.
• Maintain organised and up-to-date customer records and data.
• Potentially undertake outbound sales training and responsibilities in the future, subject to additional compensation.

Requirements

• Excellent verbal English communication skills with a clear, professional, and pleasant phone manner.
• A good, neutral accent that is easy for customers to understand.
• Strong customer service and interpersonal skills.
• Comfortable and confident speaking with customers over the phone.
• Ability to answer questions clearly, professionally, and patiently.
• Experience using Microsoft Excel and/or Google Sheets.
• Comfortable using Google Workspace, including Gmail, Google Docs, and Google Sheets.
• Basic experience using a CRM system, preferably HubSpot.
• Strong attention to detail and accuracy when entering customer and order information.
• Good organisational and administrative skills.
• Ability to multitask while handling calls and updating information accurately.
• Comfortable learning new systems and processes.

Thinking of applying? Here's the inside scoop.

Let us walk you through the next steps.

Step 1 – Complete Your Application

Fill in our application form and upload your CV. This stores your profile in our Applicant Tracking System (ATS) and places you into our active job pipelines, making it easier for us to match you with current and future opportunities.

Step 2 – The First Look (One-Way Video Interview)

This is where your application comes to life. We review your CV and video interview to get a feel for your experience, communication style, and overall fit. If we like what we see, you're on to the next step!

Why do we ask for a video?

Because a résumé can tell us what you've done, but it can't show us you. Your video is your moment to shine, and it helps us see:

• How you communicate and connect with people.
• How you present yourself professionally.
• Other opportunities you might be an even better fit for (bonus surprises!).

Think of it as your personal trailer. One great video means we can pitch you for multiple roles and get you in front of the right employers, faster.

Heads up: Some clients watch your video directly, so make it one you'd be proud to have represent you. This is your highlight reel—make it count!

Step 3 – Let's Actually Talk

A Recruitment Specialist calls to chat about your experience, your availability, what you want to earn, and the role itself. Consider it a friendly vibe check.

Step 4 – The Fine Print, Made Fun

We break down what it's like working as an independent contractor—hours, pay, contract terms, the whole deal. No surprises, no fine-print sneakiness. You'll get it all in writing.

Step 5 – Matchmaking Time

Our Talent Delivery Team plays cupid, matching you to clients where you're most likely to shine. We can't promise everyone gets picked, but we're rooting for you.

Step 6 – Showtime

Got shortlisted? We'll set up your interview, prep you like a pro, and have your back the whole way—with a Reworks teammate right there facilitating.

Step 7 – The Verdict

We chase feedback the second it lands and keep you in the loop.

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.