Customer Service Consultant

Consultants in this role get to: Be the point of contact: provide our clients with exceptional support and service while working from their remote or home office. Define Sutherland Reputation: Be the voice of a high-profile client. Go the Extra Mile: Support customers on billing, cancellations, product features, and upgrades. Work From the Comfort of their Home: over chat, to make a difference in the lives end-users. Be Dynamic: perform in a continuously changing, fast-paced environment. Be a Team Player: join a supportive team environment where their contributions are recognized and celebrated.

Our most successful candidates will have: - A High School diploma or GED - Excellent verbal and written communication skills; proficient reading skills - Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred) - Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience - Proven customer service skills