Customer Service Consultant
Our client is a leading Australian mobile self-storage and moving provider. They offer convenient, flexible storage and moving solutions by delivering secure, weather-proof storage modules directly to customer doors. Their focus is on creating smooth, stress-free moving and storage experiences for clients across Australia.
They are now seeking to hire a Customer Service Consultant to deliver exceptional front-line service across phone, email, and live chat channels. This role is vital for handling customer enquiries, resolving issues under pressure, and maintaining strong customer relationships.
Job Responsibilities
Customer Support & Enquiry Management
- Liaise with customers via phone, online chat, and email to deliver exceptional service
- Handle high volumes of inbound calls and customer enquiries promptly and professionally
- Resolve customer issues effectively while maintaining composure under pressure
- Conduct outbound calls to follow up with customers and provide updates
- Maintain a positive, empathetic, and professional attitude across every interaction
Logistics & Payment Processing
- Assist customers with processing payments using payment management tools
- Support day-to-day operational logistics and booking schedules
- Operate and manage customer enquiries through online chat systems
- Collaborate with internal teams to ensure seamless service delivery
Work Schedule
- Initial training roster is Monday-Friday Australian Working Hours
- Training period runs for a minimum of 1 month until competency is assessed
- Permanent roster post-training includes mandatory Saturday shifts with a weekday rostered day off
Requirements
- Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat
- Strong conversational ability and phone-handling experience
- Professional written English skills for live chat and email support
- High level of verbal English proficiency with a clear telephone manner
- Exceptional problem-solving skills and the ability to multitask effectively
- High attention to detail, strong reliability, and excellent punctuality
- Full commitment to working permanent Saturday shifts as part of the post-training schedule
Nice-to-Have Skills
- Hands-on experience using online live chat platforms such as Podium
- Previous experience using payment processing applications
- Prior background working in logistics, self-storage, or service operations
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- Adhoc Bonus
As published by workable · 31 questions · 4 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Summary, Resume, Cover letter
Short answers (7)
- Please provide a link to your LinkedIn profile account.
- If you are shortlisted, we would like to contact you on Google Chat or MS Teams. Please provide your email ID ("MS Teams - sample@email.com")
- What are your salary expectations in PHP on a monthly basis?
- Please upload a 1-2 minute VIDEO recording summarising your work experiences. You can use any platform you prefer. Once recorded, upload your video to your preferred drive and share the link here. Ensure the link is accessible to anyone with the link. Record in your working area, ensure a quiet environment and maintain a professional appearance. Note that this is MANDATORY, and we cannot proceed with your application without it.
- Do you currently have any full-time, part-time, or side commitments? If yes, how much notice do you need to render, and how soon would you be able to start and fully commit to this role?
- Will you require maternity/paternity leave within the next 12 months? If not, then do you have any prior planned leaves? Please specify.
- What is your current internet service provider, and what alternative or back-up internet connection do you have in place?
Pick from a list (17)
- We’re seeking someone who can dedicate themselves fully to the role. Please apply only if you are not currently employed in another full-time position or can transition out of it before starting. Can you confirm that you’ll be available to start this role without any conflicting commitments, including part-time, full-time, or freelance work?
- Please note that as a requirement, we will implement a Time Tracker system. Its purpose is to ensure transparency for our clients, indicating our active involvement in our tasks, and to maintain an accurate record of daily working hours. Could you please confirm your willingness to use this system?
- We receive compensation based on the hours we work. As a result, there will be months when our pay is higher. This occurs because certain months have more business days (Monday to Friday) compared to others. Kindly acknowledge if this is clear to you.
- If you are hired by us, you will be classified as an independent contractor, meaning we won't be covering any government-mandated benefits. Would you be comfortable with this arrangement?
- Do you have an experience in a customer service consultant or administrative role?
- Do you have experience working in the customer service, logistics, or service operations industry?
- Do you have experience managing inbound calls, online live chat, and email support?
- Do you have experience resolving customer issues and problem-solving under pressure?
- Do you have experience assisting with daily logistics coordination and service scheduling?
- Do you have experience processing customer payments and managing account queries?
- Do you have experience using online chat platforms such as Podium?
- Do you have experience using digital payment processing tools?
- Are you willing to work on weekends (Saturday)?
- How many monitor/s do you have available?
- I hereby authorise VirtualStaff365 to contact my previous employers, supervisors, and references for the purpose of verifying my employment history and qualifications. I consent to the collection and processing of my personal data in accordance with the Philippines’ Data Privacy Act of 2012 (Republic Act No. 10173).
- Please note that an active NBI clearance is required before we can process your application. Candidates without an active NBI clearance will not be considered until they obtain one. Do you understand and agree to this requirement?
- Do you currently have an active NBI clearance?
Written answers (4)
- In 100 words, please tell us about those experiences you had that is related to this role.
- What motivates you to seek a new opportunity and move on from your current/previous role?
- Please provide two direct report reference contacts (Name and Mobile No./Email add)
- If Only Applicable: If you selected "HIT", please briefly state the reason for the HIT (if known), and how many working days you were advised it would take to process. Write N/A if not applicable.
Attachments (3)
- Please attach a screenshot of your PC/Laptop specs.
- Please upload a screenshot of your internet speed test result using this link: https://fiber.google.com/speedtest/. STEPS: (1) Use Google Chrome browser (2) go to https://fiber.google.com/speedtest/ (3) Change the server to any Melbourne/Sydney provider (4) run the speed test (5) take a screenshot.
- Please upload a digital copy of your valid NBI Clearance. We also accept a screenshot of your NBI appointment or a valid Police Clearance as an alternative.