Customer Service Coordinator
Posted
Description
Are you looking for a company who believes in world class employee culture and focuses on growing YOU professionally?
Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking a full-time Electrical Field Coordinator to join our growing team in Charlotte, NC.
As a Field Coordinator at TechLoss Consulting & Restoration, you will be performing a mix of billable and administrative responsibilities related to the investigation of insurance losses involving technical equipment.
What Does Alpine Intel Offer You?
- Competitive Compensation Package
- Career Growth
- A Diverse & Positive Work Environment
- Professional Development
- Employee Referral Bonus
- Medical, Vision, and Dental Insurance Coverage
- 401K with Match
- HSA (Employer contributions)
- Company Paid Life Insurance
- Company Paid Short-Term and Long-Term Disability
- Paid Time Off and Holidays
Duties and Responsibilities:
- Assist with investigations involving commercial and industrial systems, such projects will involve:
- General information gathering, verifying lightning vs. power surge, researching products and pricing, cash value research, and communicating technical business information verbally and in writing.
- Conduct a repair or replace research and analysis.
- May conduct in-house inspections based on training and expertise.
- Conduct weather and utility research.
- Claims documentation and file management.
- Supporting engineers by monitoring project deadlines and ensuring milestones are being met.
- Keep track of file communications to ensure clients are being updated regularly.
- Assist in vendor/client management including but not limited to vendor research and retention for a project, verifying invoices/costs to budget.
- Assist with purchase order (PO) creation for project expenses.
- Claims you will assist on may be related to all types of electronic equipment, including computer networks, medical technology, industrial machinery, telecommunications infrastructure, and manufacturing equipment.
- May be asked to complete other work or projects for the company as determined by management.
Qualifications:
- 1-3 years of experience in a customer-facing role.
- High school diploma required, bachelor’s degree preferred.
- Must have a high degree of technical aptitude.
- Excellent written & verbal communication skills.
- Must exhibit critical thinking and customer service mentality.
- A self-starter with strong organizational skills and attention to detail will be successful in this position.
- Advanced computer and research skills to include Microsoft Office suite.
- Accountable for following through on commitments and completing such commitments with professionalism, quality, and integrity.
- Experience working independently and in a collaborative team environment.
- Occasional travel (dependent on training and project volume).
Physical Requirements:
- Occasionally required to stand on one’s feet for prolonged periods of time.
- Occasionally required to lift and/or move objects weighing 25 - 50 lbs.
- Occasionally required to balance, stoop, kneel, crouch, or crawl.
- Frequently required to reach with hands and arms.
- Frequently required to use hands to finger, handle, or feel.
- Occasionally required to drive a vehicle for extended periods of time.
- Performs work in an office environment with noise levels consistent with an office, and on client sites which may be an industrial/manufacturing environment.
To learn more about us visit https://alpineintel.com/
Alpine Intel is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer.