Customer Service Coordinator

Customer Service Coordinator

Location: Easton on the Hill, StamfordJob Type: Full Time | Permanent

Avtron is a global leader in the design and manufacture of Load Banks and Dynamometers, supplying customers across the power generation, utilities, defence and industrial sectors. We work with multinational organisations, utilities, government departments and specialist companies across mission-critical, OEM, service, plant hire and power generation markets.

Customer service is at the heart of our business. Our experienced teams work closely with customers throughout the product lifecycle, from initial requirements through to delivery and ongoing support. Our purpose-built facility is equipped with modern computer-aided design and manufacturing capabilities, supported by highly skilled people and robust ISO9001 quality systems.

The Role:

We are looking for a highly organised and customer-focused Service Coordinator to join our dynamic Customer Support team.
As the primary point of contact for customers, you will play a key role in ensuring the smooth and efficient delivery of our service activities. Working closely with Customer Support Engineers, field service teams and internal departments, you will coordinate service requests, schedule engineers, manage customer communications and ensure that service activities are delivered effectively and within agreed timescales.
This is a fast-paced and varied role where organisation, communication and attention to detail are essential. You will be responsible for managing multiple priorities while ensuring customers receive regular updates and a consistently high level of service.
The successful candidate will be proactive, solution-focused and confident working with customers and colleagues across the business. Experience using SAP Business One (SAP B1) and HubSpot CRM would be advantageous.

Key Responsibilities:

Act as the primary point of contact for customer enquiries and service requests, providing professional and timely communication by phone, email and other channels.
Coordinate and schedule service appointments, allocating engineers and resources according to skills, qualifications, availability, workload and location.
Maintain accurate service records, work orders, customer interactions and service outcomes using systems including SAP Business One (SAP B1) and HubSpot CRM.
Monitor service schedules and progress, providing customers with regular updates and ensuring activities are completed within agreed timescales and service level requirements.
Support the Customer Support and Operations teams with administration, reporting, KPI tracking, customer feedback and continuous improvement initiatives.

Job Requirements:

Previous experience in a Service Coordinator, Service Administrator, Customer Service or similar operational support role.
Excellent customer service and communication skills, with the ability to build positive relationships with customers and colleagues.
Strong organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
Experience coordinating schedules, appointments, resources or field-based teams, ideally within an engineering, technical or service environment.
Good IT skills, including Microsoft Outlook, Excel and Word; experience with SAP Business One (SAP B1) and HubSpot CRM would be desirable.

Why Join Avtron?

At Avtron, you'll become part of a collaborative engineering and manufacturing business where innovation, quality and customer service are at the heart of everything we do.
This is an excellent opportunity to join a growing Customer Support function and play a key role in delivering a first-class service to our customers around the world.
You will work closely with experienced Customer Support Engineers, field service teams and colleagues across the business, gaining exposure to a wide range of customers, products and service activities. Your coordination will directly contribute to customer satisfaction, efficient resource utilisation and the successful delivery of our service commitments.
Our mission is to “Amplify a customer-centric culture to propel innovation and worldwide growth.” This role is central to that mission, ensuring our customers receive the support, communication and service they expect throughout the product lifecycle.

Avtron is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.