Customer Service Coordinator
Description
As the largest fragrance only fragrance house in the world, we take pride in proactively shaping the future of the fragrance industry. We focus all our creativity, innovation, and energy into making fragrances and nothing else. CPL Aromas is home to some of the world’s leading perfumers, and we’re trusted by top brands to translate their creative vision into beautiful scents. We provide career and development opportunities for talented individuals across a range of disciplines – from all support functions to customer facing roles. A job at CPL Aromas promises a unique career path for anyone with a passion for the world of fragrance. With operations all over the world, we celebrate a diverse range of cultures at CPL Aromas and, we offer equal opportunities and flexibilities.
Reports to:
Customer Services Team Leader
Job Purpose
To provide comprehensive administrative and coordination support to the Sales and Marketing functions, ensuring the timely and accurate execution of sales operations, customer documentation, product trials, marketing activities, and fragrance submission processes. The role serves as a key support function by facilitating effective communication, maintaining accurate records, coordinating cross-functional activities, and contributing to the smooth day-to-day operations of the Sales and Marketing team to enhance customer service and business performance.
Tasks and Responsibilities
Sales Support
- Provide administrative support to the Sales Managers.
- Create and maintain Customer Unique Identification (CUID) records.
- Prepare and issue customer quotations.
- Coordinate and manage Non-Conformance Reports (NCRs).
- Support documentation for vendor assessments, service agreements, company policies, and Halal declarations.
- Update Product Specifications (PS) based on information provided by Manufacturing.
- Coordinate and prepare customer trials, including trial arrangements for the Fragrance Developer
- Provide back-up support for fragrance submissions when required.
Marketing Support
- Assist Fragrance Developers and Business Development Managers in preparing presentation materials and slides.
- Coordinate the sourcing and distribution of corporate gifts.
- Support the planning and coordination of marketing events and exhibitions.
- Monitor and share market updates on new product launches and industry trends.
General Support
- Provide cross-functional administrative support to the Sales and Marketing teams as required.
- Assist with ad hoc projects and administrative tasks to ensure smooth departmental operations.
Conduct
- Adhere to CPL policies and procedures
- Support other members of your team
Skills and Attributes Required
Qualification / Experience
- Candidate must possess at least A level /STPM /Diploma holders.
- Added advantage for candidates with at least 2 years working experiences in Marketing for FMCG
- Able to work independently.
- Meticulous & systematic with administrative procedures.
- Proficient in written and spoken English.
- Proficient in MS Excel and MS Words.
Must be willing to work in Glenmarie, Shah Alam.
All qualified applicants will be considered for employment irrespective of race, ethnicity, national origin, religion, age, sex, gender identity or disability status. Due to large volume of applications, we are only able to contact applicants who meet the role requirements. The salary package offer will only be discussed with the final candidate, based on the individual’s relevant experience and skills. Should your skills and experience fit the above criteria, please click apply link to submit your application.