Customer Service Coordinator

POSITION SUMMARY:

Reporting directly to the Supervisor of Customer Service, the Customer Service Coordinator is responsible for responding to external customer inquiries and resolving requests in a timely and professional manner. The ideal candidate will thrive in a fast-paced environment and demonstrate strong multitasking abilities while supporting both the Logistics Supervisors and Sales Department.

KEY RESPONSIBILITIES:

• Manage inbound and outbound calls with professionalism and a focus on delivering exceptional customer service
• Respond to customer inquiries received via telephone, email, or written correspondence politely and promptly
• Investigate and resolve customer inquiries and service requests efficiently
• Analyze customer concerns to determine the most appropriate and effective resolution
• Support DICI commitment to excellence in customer service
• Perform administrative duties, including reporting and data entry and review
• Engage with both new and existing customers regarding new products and renewal opportunities

QUALIFICATIONS:

• At least 1-year minimum of experience in customer service an asset
• Strong written and verbal communication skills
• Previous call center experience preferred
• Highly self-motivated with a positive attitude
• Proficiency in Microsoft Office, especially Word and Excel
• Strong interpersonal and organizational skills
• Ability to communicate clearly and professionally over the phone
• Excellent multitasking and time management abilities
• Ability to troubleshoot in a dynamic and fast-paced environment
• Ability to de-escalate customer concerns in a tense situation
• Ability to maintain positive and fact-based responses and exercise self-awareness under pressure
• Own transportation (no city transportation in the area)

WHAT WE OFFER:

• Salary range: $45,000 – $55,000 depending on experience
• Life Insurance, Disability, Employee Assistance Program
• Flexible Health and Dental Benefit Plan
• Defined Contribution Pension Plan
• Educational Assistance Programs and, Scholarship Programs