Customer Service Coordinator
In this Role, Your Responsibilities Will Be:
Manage overall customer service and order administration operations.
Enter and manage customer orders using the Oracle enterprise resource planning system.
Process Marine and Industrial orders accurately and efficiently.
Monitor and manage requested and confirmed delivery dates.
Review and manage orders placed on hold.
Create and maintain customer records, item codes, and end-user information.
Verify pricing against applicable price agreements.
Review customer purchase orders to ensure that pricing and order details are accurate and aligned.
Collaborate with cross-functional departments to address and resolve order-related matters.
Communicate order status and relevant updates clearly to customers and internal stakeholders.
Support booking and sales activities while maintaining a professional, customer-focused experience.
Who You Are:
You hold yourself and others accountable to meet commitments. You build partnerships and work collaboratively with others to meet shared objectives. You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. You build strong customer relationships and deliver customer-centric solutions. You adapt your approach and demeanor in real time to meet the changing demands of different situations.
For This Role, You Will Need:
Entry level candidates or candidates with 3 to 7 years of relevant work experience in customer service, order administration, sales support, or a comparable operational role.
Required experience using Oracle enterprise resource planning systems.
Ability to communicate effectively in Korean or English.
Proficiency in Microsoft Excel.
Strong communication and collaboration skills, with the ability to work effectively across cross-functional departments.
Strong attention to detail and the ability to manage order information accurately.
A customer-focused approach to identifying and resolving issues.
Preferred Qualifications That Set You Apart:
Experience in customer service or order administration within a global business environment.
Fluent in Korean.
Experience processing Marine or Industrial customer orders.
Experience reviewing customer purchase orders and price agreements.
Experience maintaining customer, item code, or end-user information in an enterprise system.
Our Culture and Commitment To You:
At Emerson, we value every employee’s contribution and foster a workplace built on respect, collaboration, and continuous growth. We welcome applicants with varied experiences and career paths. If you do not meet every preferred qualification but believe your skills and potential align with this opportunity, we encourage you to apply.