Customer Service Coordinator (Logistics) @ West

Salary: Up to $3,000/month
Location: Boon Lay
Working Hours: Monday–Friday, 8.30am–6.00pm

Job Responsibilities

• Handle customer enquiries and coordinate import, export and local cargo orders.
• Raise and update job sheets for import/export shipments and ensure accurate job details.
• Coordinate with shipping lines and internal departments on cargo clearance, transportation and warehousing.
• Monitor vessel arrivals, shipment status and delivery progress, keeping customers updated.
• Arrange trucking schedules, courier services and delivery order/document collection.
• Record relevant charges for customer billing and ensure accurate documentation.
• Handle customer complaints and service recovery.
• Provide support to the Shipping Documentation / Customer Service team when required.
• Perform other duties as assigned.

Requirements

• Minimum 1 year of experience in customer service, logistics, freight forwarding or shipping.
• Good communication and coordination skills.
• Comfortable working with multiple stakeholders and handling time-sensitive requests.
  

Interested applicants, please submit your resume to jaslynnkoh@recruitexpress.com.sg

Jaslynn Koh Li Wei R1546523
Recruit Express Services Pte Ltd 13C6614