Customer Service Coordinator- Nedlands

This is a fixed term contract for 3 months

About the role

As the Customer Service Coordinator, you will be responsible for staff rostering and general administrative functions of regional Home Care Services, providing effective support to the General Manager with leadership and commercial management of the home and services. This position plays a critical role in the allocation and rostering of employees, with the addition of administrative support for Client Services, Managers/ Allied Health Professionals and monitoring the core home compliance requirements.

Key Responsibilities

• Coordinate client appointment calendars and service allocation
• Maintain staff availability and roster management
• Generate and modify rosters, ensuring service levels are compliant with care needs.
• Maintain rosters to reflect staff changes, annual leave and changes in clients requirements.
• Provide high-quality customer service
• Respond to our valued client, family and customer enquiries.
• Coordinate meetings, drafting and circulating agendas and invitations and general home event and activity management.
• Ad hoc reception tasks.

About you

• Excellent communication skills and active listening
• Demonstrated customer service experience in a fast-paced environment
• Experience in roster management
• Proficient and competent with Microsoft office systems and platforms
• Proven ability to effectively communicate with team members across all levels within the organisation.
• Experience within an Aged Care environment would be advantageous
• Excellent time management and the ability to multi-task under pressure
• Well organised and have attention to detail

Our Benefits & Culture

Regis is proud to be an EEO employer. We support an inclusive approach in the workplace and celebrate our diversity, welcoming team members regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As a Regis employee, the benefits you'll be able to take advantage of include:

Discounts and benefits through Maxxia Rewards at selected retail outlets, department stores, attractions, travel, cinemas, restaurants and more.

Discounted private health insurance, gym memberships, technology items from JB Hi-Fi and more.

A number of employee wellness platforms including EAP and free annual Influenza vaccination.

Vehicle financing through salary packaging, novated leasing and super contributions.

Appreciation programs and events such as employee of the moment, wall of thanks, national awards of excellence and team events.

From the moment you step through our doors, you'll feel welcome and supported to do your best work and make a difference in people's lives, to our valued residents, their families and our community.

How to APPLY

If this sounds like the ideal role for you, matching your skills and experience, we're keen to hear from you. Apply today and Join Regis!

Employment with Regis is subject to satisfactory background checks, including professional references, Current Police Check and current year seasonal influenza vaccination.