Customer Service Coordinator

Customer Service Coordinator
Leeds, Hybrid – set rota for in office and work from home days
Permanent
Competitive Salary + benefits

Summary
We’re currently looking to recruit a Customer Service Co-Ordinator to play a key role and to help power our team forward by managing all work requests, billing and project assistance. We’re ideally seeking individuals who are organised and great at problem solving as well providing a great customer service to our clients.

Some of the key deliverables in this role will include:

Resolve complex customer issues and reach mutually beneficial solutions
Using problem solving skills and geographical knowledge of the UK to allocate work in the most efficient way possible
Raising PO’s and checking orders
Managing multiple projects simultaneously
Collating required permits and other documentation to ensure work can go ahead as planned and in line with health and safety guidelines
Be a point of contact for incoming calls, requests and enquiries, ensuring they are answered promptly and professionally and recording the information.

What we’re looking for:

Previously been in a Client Coordinator/Customer Service role
Working knowledge of Network Services e.g. ethernets, DIA circuits etc
Experience of working within the Telecom or IT Managed Services industry
Knowledge in circuits provisioning, ordering and delivery
Proven experience in Cloud and carrier monthly billing
Ability to effectively manage multiple tasks simultaneously and be comfortable working under pressure and at pace
Excellent communication and excellent customer care skills
Previous experience using MS Office packages mostly Excel and Word
A working knowledge of UCASS, CCass, Webex would be beneficial

Benefits:
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:

25 Days Holiday + Bank Holidays with an option to buy/sell days
Pension with a leading provider and up to 8% employer contribution
Personal Wellbeing and Volunteer Days
Private Medical Insurance
Life Assurance
Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Travel Insurance, Tax Free Bikes