Customer Service Coordinator

Working Hours: Monday to Friday, 8:00 AM – 5:30 PM

Salary Package: Basic Salary + Performance Bonus

Role Overview

This role serves as the key coordination point between customers and the production team. You will manage customer enquiries, process orders, and ensure smooth communication to support on-time delivery and customer satisfaction.

Key Responsibilities

• Support Sales Manager in handling customer enquiries, including RFQs (Request for Quotations) and general queries
• Coordinate closely with the production team to track job progress and provide accurate updates to customers
• Process and manage Purchase Orders (POs), ensuring all details are accurate and properly recorded
• Follow up on production status and provide ETA updates to customers
• Prepare quotations for shipments and arrange logistics when required
• Maintain clear and timely communication with customers to ensure expectations are aligned
• Identify and resolve customer issues proactively, escalating when necessary
• Maintain proper documentation and records of customer communications and orders

Requirements

• Working experience in customer service, coordination, or administrative roles is preferred
• Education: Minimum Nitec / Higher Nitec / Diploma (or equivalent practical experience)
• Comfortable handling emails, basic systems, and administrative tasks
• Good communication skills (written and spoken)
• Organized, detail-oriented, and able to manage multiple tasks
• Able to work in a fast-paced production environment
• Able to start work on short notice or immediately preferred