Customer Service Crew
Description
Job Description & Requirements
Customer Service & Operations Executive (Artisan French Café)
About the Role
You will be part of a dedicated and passionate team serving esteemed customers in a vibrant artisan French café environment. At Bakery Brera's cafe we are committed to becoming a leading artisanal bakery cafe by delivering quality baked goods and heartfelt service, while nurturing empowerment, continuous improvement, education, and community engagement — with a long-term vision of growing into a progressive SME of the future.
We are seeking mature, responsible, and service-oriented individuals who take pride in serving customers and supporting daily operations in a professional bakery & café setting.
Key Responsibilities
Customer Service & Sales
Provide warm, professional, and attentive service to corporate, walk-in, online, and event customers
Offer product consultation and recommendations, including value-added information such as allergen awareness and dietary requirements
Build genuine, long-term relationships with customers and corporate clients
Promote bakery products with confidence, care, and product knowledge (training provided)
Ensure order accuracy, timely fulfilment, and high levels of customer satisfaction
Operations & Administration
Support daily operations through adherence to SOPs, cost control, and productivity improvement initiatives
Assist with order processing, invoicing, stock checks, replenishment, and supplier coordination
Manage and operate POS systems, mobile apps, and laptop-based applications
Monitor and uphold high standards of housekeeping, food hygiene, and workplace cleanliness
Requirements & Attributes
Strong customer service mindset with good communication skills
Mature, dependable, and well-organised with a professional attitude
Able to multitask and handle both frontline service and operational duties
Comfortable working in a fast-paced bakery & café environment
Inspired individuals who serve with a mission-driven heart
Looking for a long-term working relationship and growth with the company
Seniors, experienced candidates, and homemakers are welcome
Local Singaporeans and PRs only
What We Offer
Supportive, values-driven work culture
Training in product knowledge and operations
Progressive responsibilities and growth opportunities
Flexible work arrangements for suitable roles and experience levels
Contact
Interested candidates may WhatsApp or call Thrina at 9816 3637 for a quick chat.